Terms & Policy

Cancellation & Refund Policy Based on Business Service:

To ensure a positive experience for both PT. Krisna Mulya Trans and our customers, the following are the official cancellation and refund policies applicable to each of our services:

1. Airport Transfer & Car Rental:

• Cancellations made at least 24 hours before pickup: The down payment (deposit) or full payment will be refunded 100% (minus bank administrative fees).

• Specifically for Airport Transfer services: We provide a complimentary waiting period of up to 60 minutes following the arrival time specified on your ticket. In the event of a flight delay exceeding 60 minutes, you are required to notify us no later than 120 minutes before the original scheduled arrival time; failure to do so will be considered a "no-show." Exceptions may be granted under extraordinary circumstances (force majeure), subject to mutual agreement.

• No-Show (Customer fails to appear at the location without prior notice): 100% of the payment is forfeited.

2. Tour Package Services:

• Cancellation > 7 days before the tour date: Full refund of 100% (minus bank administrative fees).

• Cancellations made 3–7 days before the tour date will be subject to a 50% deduction from the total package cost.

• Cancellations made less than 3 days before or on the day of the tour: The entire amount paid will be forfeited and is non-refundable.

3. Tourist Bus Rental Service:

• Cancellation at least 7 days before pickup: A 50% cancellation fee applies.

• For cancellations made less than 7 days in advance, the entire payment will be forfeited, except in the event of extraordinary circumstances (force majeure).

4. Hotel Voucher & Ticket Services:

• Non-Refundable Policy. Once a hotel voucher or attraction ticket has been issued, the purchase is considered final. PT Krisna Mulya Trans does not provide refunds or accept cancellations for hotel vouchers or attraction tickets under any circumstances, in accordance with the strict policies of our partners.

5. Provisions Regarding Extraordinary Events (Force Majeure):

• If a cancellation or rescheduling occurs due to events beyond the control of both parties—such as natural disasters, extreme weather, civil unrest, a pandemic, or official policies or route closures imposed by security forces or the government—then the aforementioned cancellation penalties shall not apply.

•  PT Krisna Mulya Trans and the customer will seek the best solution through an amicable approach—whether by rescheduling the trip or providing a refund, adjusted for any costs already incurred (such as non-refundable tourist attraction entrance fees, or forfeited deposits for restaurants and hotels).

6.  General Terms for Refunds:

• Cancellation requests must be submitted by contacting the official PT Krisna Mulya Trans Customer Service WhatsApp number at +6285865353190, or via the official PT Krisna Mulya Trans email at admin@krisnamulyatrans@gmail.com.

• Approved refund amounts will be transferred back to the customer's account within a maximum of 14 business days.